• About
    • Who We Are
    • S.A.F.E.R. Simulation
    • Partners & Providers
    • News & Events
    • Careers
    • Contact Us
  • Applications
    • What We Solve
    • Aerospace & Defense
    • Detailed Stress
    • Composites
    • Fracture Mechanics
    • Residual Stress
    • Sim Apps
  • Products
    • What We Develop
    • StressCheck Professional
      • StressCheck Core
      • Solvers
      • Advanced Modules
      • Utilities
    • StressCheck Apps
      • CAE Handbook
      • StressCheck Tool Box
  • Support
    • How We Can Help
    • Getting Started
    • Software FAQ’s
    • Documentation
    • Training
    • Consulting
    • Product Updates
  • Simulation
    • How We Simulate
    • Simulation Governance
    • History of FEA
    • Dictionary & Terms
    • Simulation FAQ
    • Simulation References
  • Resource Library
    • Case Studies
    • Webinars
    • Product Demos
    • Product Downloads
    • StressCheck Tutorials
    • Sim App & API Development
  • Contact Us
  • Register
Login

Forgot Password?

Login
ESRD ESRD ESRD ESRD
  • About
    • Who We Are
    • S.A.F.E.R. Simulation
    • Partners & Providers
    • News & Events
    • Careers
    • Contact Us
  • Applications
    • What We Solve
    • Aerospace & Defense
    • Detailed Stress
    • Composites
    • Fracture Mechanics
    • Residual Stress
    • Sim Apps
  • Products
    • What We Develop
    • StressCheck Professional
      • StressCheck Core
      • Solvers
      • Advanced Modules
      • Utilities
    • StressCheck Apps
      • CAE Handbook
      • StressCheck Tool Box
  • Support
    • How We Can Help
    • Getting Started
    • Software FAQ’s
    • Documentation
    • Training
    • Consulting
    • Product Updates
  • Simulation
    • How We Simulate
    • Simulation Governance
    • History of FEA
    • Dictionary & Terms
    • Simulation FAQ
    • Simulation References
  • Resource Library
    • Case Studies
    • Webinars
    • Product Demos
    • Product Downloads
    • StressCheck Tutorials
    • Sim App & API Development
  • Home
  • >
  • Support

Support & Services

No matter what your issue is, our world-class support team is here to help. We take pride in our high level of first call resolution and unmatched personalized engagement with customers, resulting in one of the highest satisfaction rates in the industry. Our focus is to help our customers unleash the power of StressCheck® and guarantee the reliability of their solutions. Let us show you how.

With individualized, personal attention for every customer, our support team ensures your success.

Below are a list of ESRD Support options and links that will take you to where you need to go.

How Can We Help You Today?

  • Membership Levels
  • Self Support
  • Live Chat Support
  • E-mail Support
  • Phone Support
  • Continued Dialogue
  • Software Updates
  • Enhancement Requests

Membership Levels

There are four available membership levels, each with tiered access to premium ESRD content:

  • Registered User
  • Customer
  • Software Downloader
  • Trial Evaluator

Customer membership is required for restricted ESRD Support content, such as video tutorials, FEA best practices, software FAQ’s and the Request for ESRD Support form.

Learn More

Self Support

The best resource for self-support is the ESRD Resource Library. There you will find software downloads, tutorials, user guides, technical briefs/white papers, presentations, FAQ, documentation, and more. A registered user can login to access restricted materials.

For commonly requested self-support, we suggest the quick links below:

  • Getting Started with StressCheck®
  • Product Downloads
  • System Requirements
  • Installation & Licensing
  • StressCheck® Documentation
  • Software FAQs

Live Chat Support

Want to initiate a live chat with an ESRD Support member? Click the below button to open a chat window.

E-mail Support

Email Support is typically a 24-hour turnaround service, with messages promptly responded to by our qualified support team in the order received. This is typically limited to licensing/installation issues and working around documentation errors or product defects as outlined in the SM&TS agreement.

Note: you must have Customer Access to request ESRD Support. Request Customer Access.

Contact Support

Customers will be given an inquiry number to track progress and resolution. For more efficient service, please send your StressCheck® files and/or relevant screen captures as a ZIP package after ESRD Support’s initial e-mail reply.

Phone Support

Email support is preferred by ESRD Support in order to provide documented answers for our customers. However for more urgent matters our customers may leave detailed voicemail messages in our Telephone Support Mailbox. Please leave your phone number, company name, and a brief description of your question or problem.

(314) 744-5021 option 3
Toll Free: (866) 964-9100 option 3

For more efficient service, notify us by clicking the E-mail Support tab and then requesting ESRD Support.

As with Email Support, the scope is limited to licensing/installation issues and working around documentation errors or product defects as outlined in the SM&TS agreement.

Continued Dialogue

Provides two-way conversations between customers and experts on finite analysis techniques, analysis strategy, meshing, model debugging. Dialog can be discussed on WebEx conferencing when email and telephone are not preferred. Please allow 2 days for meeting time slots.

If individual consulting support is preferred, it can be purchased in hour blocks or can be added to a service agreement.

Learn More

Software Updates

To learn about the latest software updates, visit Product Updates.

  • Maintenance updates provided free of charge to all the customers with the software version they have purchased. This normally includes documentation corrections and bug fixes.
  • Version updates are released when significant enhancements are made to the software. Customers are notified when updates are available for downloads or on DVD. (Fees will apply if no service agreement is purchased)
  • Software Maintenance and Support Contracts are available at the time of purchase for an additional fee and do entitle the customer to additional technical support and product upgrades during the maintenance period. On-site support can be arranged through a service contract.
  • Learn more in ESRD’s Software Licensing Agreement.

Note: you must have a Software Downloader membership to download software updates. Request Access.

Get Latest Update

Enhancement Requests

Users are encouraged to request enhancements to StressCheck® at any time by filling out the form in Request ESRD Support and checking the “Feature enhancement” box. Provide your enhancement request in the Message.

Note: you must have Customer Access to request Feature enhancements. Request Customer Access.

Request Enhancement

Enhancement requests will be assigned a priority based on the general interest of the StressCheck® user community and implemented when time and resources are available.

You may also visit our Consulting page to learn more about enhancement requests.

Terms and Conditions
ESRD Support is comprised of maintenance, enhancements, and technical support.  Learn about ESRD’s Software Maintenance and Technical Support (SM&TS) policy.

Looking for Resources?

Interested in a Demo, Evaluation or Purchase?

Have a Software Question, Issue or Feature Request?

Recent News & Events

  • StressCheck v11, CAE Handbook v11 and StressCheck Tool Box 5.0 Released!
  • Happy Holidays from ESRD!
  • StressCheck User Experience v2.0 Survey Results

Quick Links

  • Getting Started
  • Product Updates
  • Software FAQs
  • Demos

Testimonials

  • The capabilities available with BAMF, AFGROW and StressCheck® are highly advanced and offer significant potential to achieve the high-level goal of TITANS –to reduce the need to conduct expensive and time consuming physical tests and to rely more on simulation.

    Dr. Kevin Walker
    Defence Science and Technology Group – Melbourne, Australia

Subscribe to ESRD News & S.A.F.E.R. Simulation

Want to be a part of the discussion? Sign up to receive blog posts and other ESRD updates:

Member Portal

  • Member Login
  • Member Registration

 

Contact Us

© 2021 · Engineering Software Research & Development, Inc. | Terms & Conditions | Privacy & Cookie Policy | Software License Agreement | Software Maintenance and Technical Support Policy

[contact-form-7 id="885" title="Untitled"]
ESRD, Inc. collects your information for the sole purpose of identifying interest in our products and technologies. The information you provide herein will not be shared with any other organization. Please ensure the fields are up to date and click "Download" to download the software.